American #1 Nails - 1137 North Eola Road # 108, Aurora

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Reviews about American #1 Nails

• Donna Pisoni
  ★ ★ ★ ★ ☆
  I have been to various places in the area & always give each a few visits, unless completely horrible from the start. I found all to be a huge disappointment from rudeness, quality & sanitation. American #1 Nails in my past visits have always been pleasantly friendly, nice selection of colors, clean, fairly priced, relaxing & accomidating without an appointment. I plan to revisit soon!
• Latitia Brown
  ★ ☆ ☆ ☆ ☆
  This nail salon is a disservice to their customers. I went there Thursday to get a mani/pedi by Friday the nail polish started chipping. Saturday I went in to have them polish the nails over which most other salons will do. The nail tech proceeded to polish ONLY the chipped part of the nails. After a few moments of the nail tech doing this, I realized he wasn't going to remove the polish and do them over. I asked is this all that you're doing he said yes.
  
  The manager Emily came over and said they will fix for me "this one time" as I need to sit under the dryer longer as I only sat for a short period. I told her that's not true. She walked away mid sentence. I got up and said this is ridiculous and another guy came over and asked if everything was ok. I said no and proceeded to tell him what happened. The owner came over and announced himself and said he heard everything then proceeded to blame me for not sitting under the dryer (table fan) long enough. I explained to him that your employee Lana told me to sit by the dryer as they were closing. I sat there for more than 10 minutes to allow drying time while they were closing up.
  
  I didn't knick my nails nor were they smudged. The polish simply chipped off the very next day. He continued to tell me it's the customers responsibility to sit under the "dedicated" dryer even after their employee told me to sit near the fan due to them closing.
  
  The fact that he didn't want to address how the nail tech "fixed" the polish was unnerving. To only polish the chipped part of the nails (5 of them) was unprofessional at best. He continued to argue with me that it's the customers responsibility to allow proper drying time. So you're just going to ignore how you choose to fix nails? Oh okay.
  
  This place was tolerable as it's close to home but the level of professionalism and customer service is awful! Emily is just plain rude and the owner (whom I've never encountered before) continuously blamed the customer for their watered down products. They nickle and dime you for every little service and they can't design!
  
  Please read other reviews before you patronize this establishment so you won't waste your money. I will be notifying the BBB as they use the same files/utensils on everyone.
  
  Needless to say, I will NEVER return.

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